Refund policy

At Naami we want every customer to be satisfied with their order. If your order is delayed, damaged, faulty, not as described or otherwise unsuitable, please contact us at hello@naami.com. We will assess the circumstances promptly and will always aim to provide an appropriate refund, partial refund, repair or replacement wherever possible.

Refund Payments

Approved refunds will be made using the original payment method unless expressly agreed otherwise.

How to Request a Refund

Please contact: hello@naami.com

Please include your order number and a clear explanation of the issue. We aim to acknowledge refund requests within 5 working days and resolve them as quickly as reasonably possible.